Effective Date: December 2023
1. Shipping Methods and Times
At Keel West, we are committed to ensuring that your order is delivered to you in a timely and efficient manner. We offer the following shipping methods:
- Standard Shipping: Orders shipped using this method will typically arrive within 5-7 business days after processing.
- Express Shipping: Orders shipped using this method will typically arrive within 2-3 business days after processing.
- International Shipping: For our international customers, please note that delivery times may vary depending on your location.
Please note that processing times may vary depending on the availability of the product and other factors. You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Costs
Shipping costs are calculated based on the shipping method you select and the destination of your order. During the checkout process, you will be provided with the exact shipping cost for your order.
3. Order Processing Time
Orders are typically processed within 1 business day from the date of purchase. Please allow additional time for processing during peak seasons or promotional events.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can track your order by visiting the provided tracking link or by logging into your Keel West account.
5. Shipping Restrictions
- Please ensure that you provide accurate shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
- Shipping may be delayed or unavailable to certain remote areas. In such cases, we will contact you to discuss alternative shipping options.
6. Lost or Damaged Shipments
In the rare event that your order is lost or damaged during transit, please contact our customer support team at support@keelwest.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue and ensure a satisfactory resolution.
7. Returns and Refunds
Please refer to our Return Policy for information on returns and refunds related to your order.
8. Contact Us
If you have any questions or concerns about our shipping policy or your specific order, please do not hesitate to contact our customer support team at support@keelwest.com
9. Changes to this Shipping Policy
Keel West reserves the right to make changes to this shipping policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with Keel West, you agree to the terms and conditions outlined in this shipping policy.
