Effective Date: December 2023
1. Returns and Exchanges
At Keel West, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:
2. Eligibility for Returns and Exchanges
- You may request a return or exchange within 30 days of receiving your order.
- To be eligible for a return or exchange, the item(s) must be unused, in the same condition as when you received them, and in their original packaging.
- Items that are not eligible for return or exchange include [list any specific items or categories that are non-returnable, e.g., perishable goods, personalized items, etc.].
3. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
a. Log in to your Keel West account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).
4. Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
- If a return is approved, we will provide you with a return shipping address.
5. Refunds
- Refunds will be issued in the original form of payment used for the purchase.
- Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
- Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.
6. Exchanges
- If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
- If the requested exchange item is not available, we will issue a refund for the original purchase price.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team at support@keelwest.com within 14 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.
8. Changes to this Return Policy
Keel West reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.
By placing an order with Keel West, you agree to the terms and conditions outlined in this return policy.
